How We Collect and Use Your Personal Information
Silver Taxi Melbourne respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect when you use our website, submit a booking, complete a contact form or communicate with us, and how that information may be used.
By providing information through our website or contacting us directly, you acknowledge that your information may be handled as described in this policy.
Information We May Collect
The information we collect depends on how you interact with Silver Taxi Melbourne. When you make a booking, send an enquiry or contact us, we may collect information such as:
- Your name
- Phone number
- Email address
- Pickup and drop-off locations
- Travel date and preferred pickup time
- Number of passengers
- Vehicle preference
- Return-trip information
- Flight details where relevant
- Luggage or special travel requirements
- Any other information you choose to provide with your enquiry or booking
We only ask for information that is relevant to understanding, arranging or responding to your request.
How We Use Your Information
Personal information provided to Silver Taxi Melbourne may be used to:
- Process and manage taxi booking requests
- Confirm or discuss journey details
- Respond to questions submitted through our website
- Contact you about changes or information relating to your booking
- Understand passenger, luggage or vehicle requirements
- Provide customer support
- Maintain appropriate booking and communication records
- Meet applicable legal or regulatory obligations
We do not use personal information for unrelated purposes without an appropriate reason or your consent where consent is required.
Booking and Journey Information
Some taxi journeys require more information than a standard local trip.
For example, an airport booking may include flight details and luggage information, while a family or group booking may include passenger numbers, child-seat requests or vehicle preferences.
Please only provide information that is relevant to your journey. If you are booking transport on behalf of another person, make sure you have appropriate permission to provide their contact or travel information.
How We Share Personal Information
We do not sell personal information.
Information may be shared only where reasonably necessary to arrange or provide a requested service, operate our website or comply with applicable legal requirements.
This may include sharing relevant booking details with drivers or service providers involved in completing your requested journey.
We may also disclose information where:
- You have authorised us to do so
- Disclosure is required or permitted by law
- It is necessary to respond to a lawful request from an authorised government or regulatory body
- It is reasonably necessary to protect our legal rights or address suspected misuse of our services
Only information relevant to the particular purpose should be disclosed.
Protecting Your Personal Information
Silver Taxi Melbourne takes reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no website, online form, email system or electronic transmission can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through website forms, email or other online channels.
If you believe information you have provided to us may have been accessed or used without authorisation, please contact us so the matter can be reviewed.
How Long We Keep Information
We may retain booking, enquiry and communication information for as long as reasonably necessary to manage services, respond to customer requests, maintain appropriate business records or meet legal and administrative requirements.
Information that is no longer reasonably required may be deleted, securely disposed of or de-identified where appropriate.
Accuracy of Your Information
Providing accurate contact and booking details helps us understand your travel request and communicate with you when necessary.
If you become aware that information you have provided is incorrect or has changed, please contact Silver Taxi Melbourne and request an update.
Your Privacy Choices and Rights
Depending on applicable privacy requirements and the circumstances, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Ask questions about how your information has been used
- Request deletion of information where appropriate and legally permitted
- Withdraw consent where processing is based on your consent
Some information may need to be retained where required for legitimate business, administrative or legal reasons.
Third-Party Websites
Our website may contain links to third-party websites or online services.
Silver Taxi Melbourne is not responsible for the privacy practices, security or content of websites operated by other organisations. If you follow an external link, you should review that organisation’s privacy policy before providing personal information.
Updates to This Privacy Policy
We may update this Privacy Policy when our website, booking processes, business practices or legal obligations change.
Any revised version will be published on this page. We recommend reviewing the Privacy Policy periodically if you want to understand how Silver Taxi Melbourne currently handles personal information.
Contact Silver Taxi Melbourne About Privacy
If you have a question about this Privacy Policy, want to correct information you have provided, or have a concern about how your personal information has been handled, please contact Silver Taxi Melbourne.
When contacting us about privacy, provide enough information for us to understand and respond to your request without including unnecessary sensitive personal information.
